Refund policy

Return and Refund Policy

Last updated: July 28, 2026

Thank you for shopping with Welida Global Solutions Inc. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
You must provide proof of purchase or order confirmation.

To request a return, please contact us at:

Email: wjaaa6688@gmail.com

Please include your order number, product details, and the reason for your return request. We will review your request and provide further instructions.

2. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is damaged;
The wrong product was shipped;
The product has a manufacturing defect.

We recommend using a trackable shipping service for returns. Welida Global Solutions Inc is not responsible for returned items lost during shipping.

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be processed to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider or financial institution.

Original shipping fees are generally non-refundable unless the return is caused by our error or a defective product.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive:

A damaged item;
A defective product;
An incorrect item;

please contact us within 7 days after delivery at:

Email: wjaaa6688@gmail.com

Please provide:

Order number;
Description of the issue;
Photos or videos showing the problem.

We will evaluate the issue and provide an appropriate solution, including replacement or refund when applicable.

5. Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used or altered;
Clearance or final sale items;
Gift cards;
Products excluded by applicable laws or regulations.

6. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed, shipped, or fulfilled, cancellation requests may no longer be accepted. In this case, customers may request a return after receiving the order according to this policy.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order after your return is approved.